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Sakai shares his top tips for other small-business owners moving into a leadership role:

Be prepared to let go of hands-on tasks. “For me, the hardest part [of moving into management] was stepping away from designing floor plans,” he says. “I loved doing them. But by offloading that task, I freed myself to focus on what the firm needed, which was strategic leadership and growth.”

Invest in solid processes while staying nimble. “It’s crucial to build and refine systems and processes for consistency of quality as your business grows,” Sakai says. “But they must be flexible to adapt to industry trends and new challenges. We’ve spent a lot of time developing quality-control processes and checklists. But we evolve them constantly to stay relevant — otherwise, you risk become outdated.”

Get comfortable being uncomfortable. “If you’re comfortable, you’re not growing,” Sakai says. “Growth comes with discomfort. It’s important to allow yourself and your team to step back sometimes, but also to push forward when the time is right.”

Be transparent. “We’re transparent with everything — our financials, goals and client fees,” he says. “Transparency builds trust internally and with clients, fostering a culture of collaboration.”

Think long-term. “When you’re managing a project, you’re thinking about the next hour, the next day,” Sakai says. “As CEO, I’ve learned to think in 10-year chunks and frame day-to-day problems within the broader context of the firm’s reputation and goals.”

Empower others. “Always train your replacement,” Sakai says. “When someone can replace you in your current role, you can evolve into something new. Growth isn’t about holding back — it’s about building others up.”

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